Who can apply for a Memory Box?
Memory Boxes are available for children and young people up to the age of 25 who have experienced the death of a parent or sibling.
How do I apply for a Memory Box and Memory Bear?
The easiest way to apply is through a bereavement support professional, who can submit an application on your behalf through our online referral form.
If this is not possible, please contact us at [email protected], and we will be happy to discuss how we can help.
Do I need a professional referral?
A professional referral is preferred, as it helps us ensure that families receive the right support. However, we understand that this is not always possible. If you do not have a professional supporting you, please email [email protected] and we will do our best to assist.
How long does the application process take?
Once we have received and approved your application, you will be sent login details for our secure design portal.
Through the portal, you can upload photographs, provide wording for the Memory Box, and share any ideas you may have for the design. If you’re not sure where to start, you can browse our Gallery for inspiration. Alternatively, our supportive design team can create a design based on the information and photographs you provide.
We understand that looking through photographs and memories can be difficult, so please take your time. There is no rush, and we are here to support you throughout the process.
How long does it take to receive a design proof?
Once we have received your photographs and completed design information, we aim to provide a design proof within 10 days.
Can I make changes to the design?
Absolutely. We want every Memory Box to feel special and personal to the child receiving it. You can request as many changes as needed until you are completely happy with the design.
Can each bereaved child design their own Memory Box?
Yes. Every eligible child can receive their own individual Memory Box, personalised with their own photographs, memories and design preferences. Multiple children can be included within the same application.
When will we receive the Memory Box?
Once the final design has been approved, the Memory Box is usually manufactured and delivered within approximately 10 days.
Will I receive a Memory Bear?
Yes. If you select this option when completing the application, a Memory Bear will be provided alongside the Memory Box.
Can a parent receive a Memory Box?
Due to funding restrictions, our Memory Boxes are primarily provided for bereaved children and young people. However, we may be able to help parents purchase a Memory Box directly from our supplier. Please contact us for further information.
How much do the Memory Box and Memory Bear cost?
Our handcrafted Memory Boxes and Memory Bears are provided free of charge to families.
Together, they cost the charity approximately £250 to create and provide. We are only able to offer this support thanks to the generosity of our supporters and fundraisers.
If you would like to help us continue supporting bereaved children and young people, you can make a donation through our Donate page.